Returns
We want you to be completely delighted with your purchase. If you are not satisfied with an item, we will gladly accept returns or exchanges on most products within 30 days from the date of purchase. To ensure a smooth process, please review our policy details below.
Returns & Exchanges Policy
We accept returns and exchanges for items in new, unused, and resalable condition with all original tags and packaging intact. Returns must be initiated within 30 days of the original purchase date.
Please note that the following items are considered final sale and are not eligible for return or exchange:
- Personalized, customized, or monogrammed items.
- All Christmas ornaments.
- Any item marked as final sale or clearance.
The cost of original shipping is non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).
How to Initiate a Return
To start a return, please visit our website and navigate to the Returns Center. You will need your order number and email address to generate a return authorization and a shipping label. We recommend using a trackable shipping method for your return. We cannot be responsible for items lost in transit without a tracking number.
Once your return is received and inspected at our warehouse, please allow 7 to 10 business days for the refund to be processed to your original method of payment. You will receive an email confirmation once your refund has been issued. The timing for the refund to appear in your account will depend on your bank or credit card company’s policies.
Exchanges
For exchanges, the process is to return the original item for a refund and then place a new order for the desired item. This ensures you receive the new product as quickly as possible.
Defective or Damaged Items
We take great care in packaging your orders. If an item arrives damaged or is defective, please contact us immediately through the Returns Center on our website. We will gladly send a replacement or process a refund and provide a prepaid return label for the damaged item.
Thank you for your understanding and cooperation. Our goal is to make your return experience as simple and efficient as possible.